Privacy Policy

1. Data We Collect

We collect and process the following categories of personal information:

• Identification Details: Name, address, phone number, PAN, Aadhaar, etc.
• Financial Information: Bank account details, income information, transaction history.
• Digital Information: IP address, device type, browser details (if using our online services).
• Other Data: Any additional information voluntarily provided by you.

2. Purpose of Data Collection

We collect your data for:

• Verifying identity and financial eligibility.
• Facilitating participation in chit schemes.
• Managing contracts and agreements.
• Complying with legal and regulatory requirements.
• Enhancing our services through analytics and feedback.

3. Legal Basis for Processing

We process your data based on:

• Consent: When you voluntarily provide your information.
• Contractual Necessity: To fulfill obligations under chit agreements.
• Legal Obligation: To comply with applicable laws and regulations.

4. Data Minimization

We collect only the information required for the purposes stated above. Any extraneous data provided will not be retained or used.

5. User Rights

As a user, you have the following rights:

• Access and Rectification: Request access to your data or correct inaccuracies.
• Data Portability: Obtain a copy of your data in a portable format.
• Restriction and Objection: Restrict or object to certain processing activities.
• Withdraw Consent: Withdraw your consent at any time by contacting us.

To exercise these rights, email us at privacy@muthuvel.com.

6. Data Retention Policy

We retain your data only for as long as necessary to fulfill the purposes mentioned or as required by law. For instance, data linked to completed chit cycles is securely deleted five years after the cycle’s closure, unless longer retention is mandated by regulations.

7. Security Measures

We employ strict technical, physical, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure.

8. Handling of Offline Data

Documents provided in physical form are securely stored in a restricted-access environment. When no longer needed, physical data is shredded and disposed of in compliance with data protection standards.

9. Third-Party Processors

We may share your information with trusted third-party service providers solely for operational purposes, including:

• Auditors: For financial audits and compliance checks.
• Payment Processors: To facilitate secure transactions.
• BPOs and Recovery Agencies: For payment reminders and arrear recovery assistance.

All third-party processors are bound by strict confidentiality agreements and security obligations to ensure your data is handled securely and in compliance with applicable laws.

10. Breach Notification

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, outlining the nature of the breach and steps being taken to mitigate it.

11. Data Anonymization and Aggregation

Your data may be anonymized and aggregated for research, analytics, or service improvement. This ensures that no personally identifiable information is included.

12. Cross-Border Data Transfers

Currently, your data is processed and stored in India. Should there be a need for cross border data transfers in the future, we will implement safeguards to ensure compliance with data protection laws.

13. Automated Decision-Making

We do not use automated systems for decision-making processes like chit approval or rejection. All critical decisions are reviewed and approved by authorized personnel.

14. Grievance Redressal

If you have any concerns regarding your data, please contact our Grievance Officer:
Email: grievance@muthuvel.com

15. Data Collection from Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If discovered, such data will be promptly deleted.

16. Audit and Compliance

We conduct periodic audits to ensure compliance with privacy and data protection standards.

17. Changes to the Policy

This policy may be updated periodically. Significant changes will be communicated via email or prominent notices on our website.